GENERAL TERMS AND CONDITIONS OF SERVICE PROVISION

Effective from: 2024-03-28

1. CONCEPTS AND DEFINITIONS

1.1. fluentSTOCK – Service Provider – UAB "StockM", legal entity code 301644556, VAT payer code LT100003985813, registered address at Kaštonų g. 24A, Giraitės k., LT-54309, Kaunas district, Lithuania.
1.2. Client – a natural or legal person who orders and uses fluentSTOCK Services. A natural person who orders and uses the Services for their business, trade, profession, or unrelated purposes (consumer purposes) may also be referred to as "Client-Consumer" in these General Terms.
1.3. Parties – fluentSTOCK and the Client. Each of them is individually referred to as a "Party".
1.4. Services – services provided by fluentSTOCK for the rental (use) of inventory management systems for Clients; main and FTP server sublease (as needed); software updates; software maintenance, bug fixing; backup and data recovery. Other services are detailed on our website when selecting service plans.
1.5. General Terms – these general service provision terms of UAB "StockM", setting out the main terms and conditions of service provision and use, the procedure, the rights and obligations of the Parties. They are published on the Internet website and in the fluentSTOCK registration form.
1.6. Special Terms – Service provision plans, parameters, and pricing terms, which together with the General Terms constitute the Agreement. Service parameters and pricing are published on the fluentSTOCK website – www.fluentstock.com. Special Terms also include information related to the Services provided, which is provided in the Client Account in the Client System.
1.7. Agreement – an agreement between the Client and fluentSTOCK established in these General Terms regarding the provision of Services, comprising the General Terms, Special Terms, under which the Parties undertake certain obligations towards each other regarding the ordering, provision, receipt, and use of the Services.
1.8. Website – a website administered by fluentSTOCK, accessible at www.fluentstock.com
1.9. Account – Client's account located in the Client System, which the Client can create by completing a registration form and which the Client can use to access the Client System and use it.
1.10. Privacy Policy – fluentSTOCK privacy policy, published on the website at https://fluentstock.com/privacy-policy.

3.AGREEMENT AND ITS SUBJECT

3.1. In order to conclude the Agreement, the Client must provide fluentSTOCK with the Registration Form along with all necessary information, read and agree to the General Terms and Special Terms, and pay for the Services in accordance with the procedures established in the General/Special Terms. The Agreement is deemed concluded and enters into force from the moment the Client completes all actions specified in this paragraph

3.2. fluentSTOCK undertakes to provide the Client with quality Services on its own or (or) by engaging subcontractors in accordance with these General Terms and relevant Special Terms, and the Client undertakes to accept the provided Services and use them in accordance with the provisions of these General Terms and Special Terms, as well as to pay fluentSTOCK the agreed price for the Services.

2.GENERAL PROVISIONS

2.1. The General Terms are a legally binding document for the Parties. Each Client must comply with them, regardless of whether they registered in the Client System and have an Account there. Services can be ordered and used only after familiarizing oneself with the General Terms and undertaking to comply with them. If the Client does not agree to the General Terms (or part thereof), they cannot order or use the Services and register or use the Client system.

2.2. fluentSTOCK may amend both the General Terms and the Special Terms if the Services or their provision specifics change, the business or service provision model of fluentSTOCK changes (e.g., operating conditions, territory, pricing), as well as if changes to the General Terms or Special Terms are necessary due to changed laws or instructions from state institutions.

2.3. Clients are informed about the amended General Terms by email, on the fluentSTOCK website, or in the Client System. Amended General Terms enter into force upon their publication and apply only to Services ordered, used, and provided after the amendment of the General Terms. If the Client disagrees with the amendments to the General Terms, they can no longer order Services or extend the term of using the ordered Services. If the Client orders Services or extends the term of using the Services after the amendment of the General Terms, it is considered that they fully and unconditionally agree to the amendments to the General Terms.

2.4. fluentSTOCK is not responsible and does not assume the risk if the Client has not familiarized themselves with the General Terms and (or) Special Terms. Given that the Client had the opportunity to familiarize themselves, fluentSTOCK is considered to have properly fulfilled its obligation to inform.

4. ORDERING SERVICES AND EXTENDING THE SERVICE PROVISION PERIOD

4.1. The Client can order Services on the Website by completing the Registration Form and/or providing the necessary information for ordering the Service. Successful submission of the order (registration) is confirmed by email notifications. When the Client pays the advance invoice for the Services sent by fluentSTOCK by email and/or in the Client System, it is considered that the Agreement is concluded, and fluentSTOCK starts to fulfill the Service order (except for the free plan).

4.2. If a free plan is chosen, the agreement becomes effective when the Client submits a properly completed Registration Form, reads and agrees to the General Terms and Special Terms.

4.3. In order for the order to be executed, the Client must pay the advance invoice provided by fluentSTOCK within the specified period. If the Client does not pay the advance invoice or pays it after the specified deadline, the order is canceled, unless fluentSTOCK provides the Client with the opportunity to pay for the Services later by extending the payment deadline. fluentSTOCK does not start executing the order until the Client pays for the Services.

4.4. After submitting the order, the Client can only modify or cancel it by registering in the Client System. In the Client System, the Client can also manage ordered Services and order new Services. Without registering in the Client System, the Client cannot modify or cancel the order, but they can place a new order. Only the order paid for by the Client (except for the free version) will be processed.

4.5. The Parties agree that at least 7 (seven) days before the end of the service provision period ordered, fluentSTOCK issues an advance invoice to the Client for payment for the Services for the same period for which the Services were last ordered. Upon payment of the advance invoice provided, the provision of Services is extended for this period.

5. CLIENT SYSTEM, REGISTRATION, AND ORDER INFORMATION

5.1. The Client undertakes to provide fluentSTOCK with accurate, precise, and comprehensive registration information for the Client System and Service orders. If the Client provides incorrect, incomplete, or inaccurate data, it may be impossible to register in the Client System and/or order Services. In such cases, fluentSTOCK also reserves the right to revoke any created Account, restrict or suspend its usage, and/or reject the Service order.

5.2. Upon providing and entering all the necessary registration information, the Client is registered, and an Account is created for them in the Client System. The Client creates their password to protect the Account. The Client can change this password at any time.

5.3. If fluentSTOCK has doubts about the Client's identity, before activating the Account for the Client and/or providing all the Account functionalities, fluentSTOCK reserves the right to request additional information and/or documents from the Client confirming the Client's identity or other relevant circumstances. Successful Client registration is confirmed by activating the link sent via email. Failure to meet the conditions and requirements specified during registration, such as failure to provide requested information, will result in the Account not being confirmed.

5.4. The Account in the Client System is created personally for the Client, and they cannot transfer it or otherwise grant rights to use it to third parties, except where the Client, using the available functionality in the Client System, grants access and/or usage rights to other related users (employees, representatives, etc.). Such users act on behalf of the Client, and the Client assumes full responsibility for the actions of such users in the Client System and the obligations they undertake.

5.5. The Client is responsible for ensuring that the data provided during registration and/or Service ordering and subsequently stored in the Account are accurate, correct, and comprehensive. It is prohibited to register and/or order Services using false data.

5.6. The Client must safeguard their login details to prevent third parties from accessing them, and must immediately inform fluentSTOCK of any changes to the information and/or data provided by the Client by updating the information in their Account. fluentSTOCK always assumes that the data provided by the Client is accurate and comprehensive. fluentSTOCK is not liable for any damage caused to the Client or third parties due to the Client providing incorrect or incomplete data or failing to update and supplement the data when it changes, except where such inaccuracies arise from improper functioning of the Website and/or the Client System.

5.7. If the Client provides incorrect, incomplete, or inaccurate data, fluentSTOCK reserves the right to immediately and without notice apply any or all of the following measures: (a) not register the Client's Account; (b) revoke the Client's Account; (c) restrict or suspend the ability to use the Account and/or Services; (d) delete any Client data processed by fluentSTOCK; (e) not accept the Service order. The Client will be promptly notified of the measures taken and the reasons for their application via email or phone.

5.8. The Client can freely change and/or update registration data at any time. The Client can only delete the Account if they have no active Services. Therefore, to delete the Account, the Client must first terminate and/or cancel the Agreement. Once the Account is deleted, the Client loses access to the Client System. After the Client deletes the Account, fluentSTOCK, in accordance with legal requirements, may continue to store certain Account data in accordance with the Privacy Policy and terms.

5.9. fluentSTOCK reserves the right to develop and enhance the Client System and/or Services, change their functionality and features, as it deems appropriate. If the changes are significant, fluentSTOCK informs Clients through the Client System.

5.10. fluentSTOCK does not provide any warranties regarding the quality of the Client System, uninterrupted operation, absence of disruptions or errors, and is not liable for temporary and/or permanent non-functioning, improper functioning, temporary inaccessibility, if such events occur due to objective reasons, loss or damage of Client data, if it occurs without the fault or gross negligence of fluentSTOCK, when the Client uses the Client System for information storage and data transfer to the server, cessation of use of the Client System. However, fluentSTOCK is always responsible for the fulfillment of paid Services.

5.11. fluentSTOCK reserves the right to suspend the operation of the Client System for a necessary and reasonable period if it is necessary to install, change, or perform technical maintenance of new functionalities. fluentSTOCK also reserves the right to suspend the operation of the Client System due to data security threats or if required by laws or administrative acts.

5.12. The Client System cannot be used for any unlawful or incompatible purpose. fluentSTOCK may, at its discretion, exceptionally terminate or suspend the Client's access to all or part of the services and functionalities offered in the Client System if there are reasonable suspicions of misuse of the Client System or if the Client obstructs or uses the Client System in violation of these General Terms, applicable laws, or other legal requirements in a way that jeopardizes the functioning and availability of the Client System to other Clients.

5.13. When making any improvements, changes, and bug fixes to the Client System, fluentSTOCK ensures that the quality of the Services provided to the Client is not affected and that other obligations under the Agreement are fulfilled.

5.14. When ordering Services and/or registering in the Client System, the Client may be asked to express consent or refusal regarding the processing of personal data, profiling, sending informational and/or promotional messages. The Client can manage their consents in the Client System. More information about the processing of personal data is provided in the Privacy Policy.

6. PROVISION OF SERVICES AND OBLIGATIONS OF PARTIES

6.1. Specific parameters for the provision of Services are specified in the Special Conditions.

6.2. fluentSTOCK undertakes to:

6.2.1. Provide the Client with the Services ordered while adhering to the quality parameters of the Services.

6.2.2. Ensure that the service level of system and/or server rental services will be available 99.95 (ninety-nine point nine five percent) of any calendar month (from the first to the last day) (hereinafter referred to as the Service Level), except for service unavailability due to planned technical maintenance, emergency technical maintenance, or force majeure events. The Service Level will not apply (and therefore no Service compensation will be applicable) if the Service Level is disrupted due to: (i) the Client performing Service testing without prior coordination with fluentSTOCK; (ii) the Client failing to comply with specific instructions provided by fluentSTOCK; (iii) the Client failing to adhere to any obligations assumed under the Agreement, rules set forth in the General Terms, or parameters and conditions specified in the Special Conditions.

6.2.3. Grant the Client the right to use the Service for a paid period no later than 3 (three) business days from the conclusion of the Agreement, unless the provision of Services depends on the fulfillment of additional conditions.

6.2.4. Provide an invoice for the extension of the Service provision period no later than 7 (seven) days before the end of the Service provision period, to be submitted and sent to the Client's specified email address.

6.2.5. Take action within 24 (twenty-four) hours and make efforts to rectify disruptions in Service provision caused by technical or software malfunctions of fluentSTOCK. If the disruption in Service provision cannot be rectified within this period, fluentSTOCK informs the Client of the expected time frame for resolving the disruption in Service provision.

6.2.6. In cases where Service provision is disrupted due to services provided by partners (subcontractors) engaged by fluentSTOCK or due to other circumstances beyond fluentSTOCK's control, fluentSTOCK may not be able to provide and ensure a specific deadline for rectifying the disruption in Service provision.

6.2.7. In the event that the Service cannot be provided, inform the Client about it and refund all amounts paid by the Client for the Services.

6.2.8. Take necessary measures to ensure the security of fluentSTOCK's technical and software infrastructure and the security of Client data.

6.2.9. Promptly inform the Client via email about any issues related to the provision of the Service, such as when fluentSTOCK believes or has reason to believe that there may be a threat to the Client's website and/or data security, when the data storage limit is approaching, or when the Service provision period is expiring.

6.3. The Client undertakes to:

6.3.1. Provide accurate identification and contact information and promptly inform about any changes. Upon request by fluentSTOCK, provide documents confirming the accuracy of the provided information.

6.3.2. Adhere to the conditions of Service provision, pay for the Services, use the Services according to their purpose, technical, and qualitative parameters, comply with instructions provided by fluentSTOCK necessary for the proper provision of Services and the execution of the Agreement.

6.3.3. Not to use the Services for illegal activities, including but not limited to mass emailing, harming the operation or security of computer systems or networks, as well as violating the laws of the Republic of Lithuania or other countries, rights of fluentSTOCK and/or third parties.

6.3.4. Pay for the ordered Services within the prepayment period specified in the invoice.

6.3.5. Not to modify or change the Services or their technical parameters without prior consent, unless such permission is provided or arranged for in specific cases of Service provision.

6.3.6. Not to use the Services for unlawful purposes, including but not limited to mass emailing, harming the operation or security of computer systems or networks, as well as violating the laws of the Republic of Lithuania or other countries, rights of fluentSTOCK and/or third parties.

6.3.7. Promptly inform fluentSTOCK about disruptions in the provision of Services.

6.3.8. Ensure the security of login and other data, maintain the security of hosted website code, and update the software used in a timely manner.

6.3.9. Agree with the resource usage data provided by fluentSTOCK and pay for the server and/or other resources consumed according to the invoice prepared for payment.

6.3.10. Comply with requests and instructions from fluentSTOCK related to ensuring the proper provision and security of the Services, as well as make maximum efforts and collaborate in resolving issues related to Service provision and eliminating disruptions in Service provision.

6.4. fluentSTOCK reserves the right to engage third parties (subcontractors) to fulfill obligations under the Agreement without the consent of the Client. The exercise of this right shall not be considered as the transfer of rights or obligations.

6.5. fluentSTOCK has the right to immediately, without prior notice, suspend, deactivate, or terminate the provision of Services to the Client if, due to the actions or inaction of the Client: (a) there is a threat to the provision, quality, security, integrity, or reliability of the Services; (b) harm is done to fluentSTOCK and/or third parties, their reputation; (c) the Services are used for unlawful purposes, incompatible with democratic values and/or good morals; (d) the Client and/or its representatives engage in tactless, offensive, or disrespectful behavior, hindering other recipients of the Services from using the Services. In such cases, fluentSTOCK may suspend the provision of Services temporarily until the violations are rectified or the provision of Services is completely terminated.

6.6. fluentSTOCK also has the right to temporarily suspend the provision of Services, having notified the Client at least 1 (one) business day in advance if it is necessary to install, update, change, migrate, or perform technical maintenance work on new Service functionalities.

6.7. In order to ensure the security of the Services and/or the Client's website, fluentSTOCK has the right to suspend the provision of Services without prior warning if there is a security threat to the Client's website, such as a DDoS (Distributed Denial of Service) attack or if the Client's email flow causes disruptions in fluentSTOCK's technical platform. Upon suspension of Services, fluentSTOCK informs the Client about the reasons for the suspension and the expected resumption of Service provision.

7. PAYMENT FOR SERVICES

7.1. Customers' use of the Services is usually subject to payment. In certain cases, fluentSTOCK may offer to try its Services for free. In such cases, the Client is separately informed about the conditions of providing such Services.

7.2. Specific fees for the Services are part of the Special Conditions and are indicated by fluentSTOCK and/or in the Client's system when selecting a specific Service. When ordering Services, the fees applicable at the time of placing the order for the Services apply.

7.3. The fee for the Services is specified in the prepayment invoice prepared for the Client. The fee for the Services includes the payable reservation fees for the Services, including value-added tax (VAT) if applicable under the relevant laws.

7.4. The Client must pay the fee to fluentSTOCK no later than the deadline specified in the prepayment invoice.

7.5. If the Parties do not agree otherwise in writing, the invoice for the payment for the Services is issued in advance for the fixed period of Service usage specified in the Special Conditions and/or at the time of placing the order. This period and the fee for the Services set for it are determined by assessing the costs of reserving the Services, therefore, if the Client terminates the Agreement or stops using the Services before this period expires, the funds paid to them are not refunded, except in the case specified in clause 8.1 of these General Terms.

7.6. Invoices are sent to Clients after the order is placed but no later than within 3 (three) business days and/or to the email address provided by the Clients' system. Invoices are also provided in the Clients' system.

7.7. fluentSTOCK may change the fees for the Services by informing the Client no later than 60 (sixty) days in advance. Changes do not affect the fees for periods that commenced before the effective date of the change. In the event of a change in the fee, the Client has the right to terminate the Agreement with fluentSTOCK from the date of the change in the fee by notifying fluentSTOCK through the contacts provided on the fluentSTOCK website, by refusing the Services in the Client's system, or by not paying the invoice for the Services, the fee of which has been changed.

7.8. If the Client fails to settle payment for the Services on time, the Client may be subject to a late payment administration fee specified in the Special Conditions. fluentSTOCK reserves the right to suspend the Client's ability to use the Services for the period of delay or to completely terminate the provision of Services if the Client fails to settle payment on time for the second time. fluentSTOCK has the right to apply an additional fee for the restoration of suspended or terminated Services.

7.9. If fluentSTOCK restricts, suspends, or terminates the provision of Services due to the Client's breach of the provisions of these General Terms and/or Special Conditions, the fee for the unused Services is not refunded. Additionally, it is not refunded or compensated to the Client in any other way, such as by extending the Services. fluentSTOCK does not assume or compensate for any direct or indirect losses incurred by the Client due to such restriction, suspension, or termination.

7.10. By agreeing to the General Terms, the Client expressly agrees to receive electronic invoices. Electronic invoices are issued and received in any electronic format, including a link to the invoice provided in an email, placed in the fluentSTOCK system.

8. TERMINATION OF SERVICE AGREEMENT, CANCELLATION, AND REFUND

8.1. The Client, in any case, has the right to terminate the Service Agreement concluded remotely with fluentSTOCK within 30 (thirty) days from the conclusion of the Service Agreement and to receive a refund for the paid Services.

8.2. The right to terminate the Service Agreement and to refund the money does not apply to Service agreements under which Services have been commenced or fully provided to the Client and which provide for the Client's obligation to pay the Service price. These Services are services provided by fluentSTOCK through partners. By confirming agreement with these General Terms, the Client understands and explicitly confirms that they do not have the right to terminate the Service Agreement when fluentSTOCK fully performs the Service Agreement and/or provides specific Services.

8.3. If the Client terminates the Service Agreement in accordance with clause 8.1, all money paid for the Services is refunded. fluentSTOCK refunds all funds paid by the Client-consumer for the Services no later than 14 (fourteen) days from the date of receipt of the notice of termination of the Service Agreement.

8.4. The funds are refunded to the Client-consumer in the same manner as they paid for the Services. By mutual agreement of the Parties, fluentSTOCK may transfer refunded amounts to the payment account specified by the Client-consumer in any payment institution or other financial institution operating in the Republic of Lithuania.

8.5. The payments made by the Client are refunded only if the Agreement is terminated by the Client's initiative no later than 30 (thirty) calendar days from its effective date. In this case, if the Client terminates the Agreement after this period, the funds paid by the Client as the Service fee are not refunded and are considered as compensation to fluentSTOCK for the costs of reserving the Service.

8.6. fluentSTOCK has the right to terminate the Agreement at its discretion and/or suspend or terminate the provision of Services if the Client violates the provisions of these General Terms, undertakings assumed, as well as in other cases specified in the General Terms.

8.7. Before terminating the Agreement and/or suspending or terminating the provision of Services, fluentSTOCK warns the Client in advance (except in cases provided for in these General Terms) about their violation and that if the violation is not rectified and/or terminated within the period specified by fluentSTOCK, the Agreement will be terminated or the provision of Services will be suspended and/or terminated.

8.8. Upon termination of the Agreement and/or provision of Services in accordance with these General Terms, fluentSTOCK does not guarantee the further storage of the Client's data and the ability for the Client to transfer data from fluentSTOCK to other servers, storage facilities, and/or environments.

9. INTELLECTUAL PROPERTY

9.1. All intellectual property rights to the Services, the Website, the Client's system, data stored therein, names, logos, Service names, descriptions, trademarks, software, designs, as well as all their updates, changes, improvements, additions, corrections, and new versions, and other attributes of ownership, including all intellectual property rights assigned to them, belong to fluentSTOCK, and these rights are not transferred or transferred to the Client. All rights to the Services and fluentSTOCK creations are protected. No fluentSTOCK content or other information may be reproduced, publicly disclosed, or distributed without the prior written consent of fluentSTOCK.

9.2. The Client grants fluentSTOCK the right, without compensation, for an unlimited time, in an unlimited territory, to use the Client's name and logo in fluentSTOCK client lists, fluentSTOCK advertising, commercial proposals. The Client may object to such use of their data at any time.

9.3. The Client does not have the right to make any changes, modifications, reverse engineer, or perform any other actions that may affect fluentSTOCK, the Client's system, or the integrity of the Services to the Website, the Client's system, or specific Service software code or other components.

10. PERSONAL DATA

Personal data related to the provision of Services is processed by fluentSTOCK as specified in the Privacy Policy, which the Client must familiarize themselves with.

11. LIABILITY OF PARTIES

11.1. If one Party causes damage to the other Party due to unlawful actions, the liable Party undertakes to compensate for the direct losses of the other Party, except when the legislation obliges the guilty Party to compensate for all losses incurred by the other Party.

11.2. fluentSTOCK shall not be liable for any consequences to the Client if the Agreement is terminated, and/or the provision of Services to the Client is suspended or terminated in accordance with these General Terms and Conditions.

11.3. fluentSTOCK shall not be liable for: (a) errors and disruptions in the communication systems used by the Client; (b) disruptions in the use of Services due to cyber-attacks, viruses, or other actions by third parties, except when fluentSTOCK has not taken at least minimal security measures; (c) failures or loss of the device used by the Client; (d) improper operation of the operating system used by the Client; (e) disruptions in the operation of other programs; (f) improper operation of Services due to the Client's failure to comply with the terms of use of the Services; (g) improper operation of Services arising from the Client's deliberate or grossly negligent actions, inaccurate or incorrect data provided by the Client; (h) content uploaded by the Client and its compliance with legal regulations, as fluentSTOCK does not control and has no influence over information transmitted, received, stored (if such can be transmitted, received, stored) using the Services.

11.4. fluentSTOCK does not guarantee uninterrupted or error-free access to the Services. In the event of disruptions in the provision of Services, fluentSTOCK will endeavor to rectify them as quickly as possible. fluentSTOCK does not assume or compensate for any losses arising from disruptions or non-operation of Services, except where fluentSTOCK is liable for such losses under applicable laws.

11.5. The Client is fully responsible for: (a) any information they send, receive, store, using the Services (including violations of the laws of the Republic of Lithuania regulating intellectual property, personal data protection, provision of advertising services, etc.); (b) any damage and inconvenience caused to the Client's end-users, as well as damage caused by end-users to fluentSTOCK and/or third parties (including violations of the laws of the Republic of Lithuania regulating intellectual property, personal data protection, provision of advertising services, etc.); (c) in the event of a Service failure (fault), the Client is responsible for promptly informing fluentSTOCK. The Client must also take all measures to prevent damage related to Service failures or mitigate the consequences of such damage.

11.6. The Parties shall not be liable for the non-performance of their obligations if this occurred due to circumstances beyond the Parties' control, which the Parties could not control or reasonably foresee at the time of entering into the Agreement, and could not prevent the occurrence of these circumstances or their consequences (force majeure circumstances, such as fire, actions of state institutions, emergencies and/or quarantine declarations, military actions or civil unrest, attacks on the electronic systems used by fluentSTOCK, including those controlled by fluentSTOCK service providers, etc.). If these circumstances last longer than 1 (one) month, the Parties may terminate the Agreement.

12. INFORMATION EXCHANGE

12.1. All notifications, requests, and other documents related to these General Terms and Conditions and the provision of Services are sent to the Client's Account and/or the email address provided during registration in the Client's system or when ordering Services.

12.2. The Client must promptly inform fluentSTOCK of any changes to their contact information by updating the details in their Account or by informing fluentSTOCK in another way. Sending messages or making calls using the last known email address or phone number provided to fluentSTOCK is considered proper notification.

12.3. The Client must send messages to fluentSTOCK at the contact email address specified on the website.

12.4. All information provided by fluentSTOCK in the Client's system, as well as individually sent information via email to the Client, including but not limited to these General Terms and Conditions, is considered provided to the Client in writing.

13. FINAL PROVISIONS

13.1. The Contract, General Terms and Conditions, and Special Terms and Conditions are governed by the laws of the Republic of Lithuania.

13.2. fluentSTOCK may at any time assign its rights and obligations arising from the Contract, General Terms and Conditions, and Special Terms and Conditions to third parties without the Client's consent, provided that such assignment does not worsen the Client's position or alter the scope of rights and obligations.

13.3. Any disputes arising between the Parties regarding the Contract, General Terms and Conditions, and Special Terms and Conditions are resolved through negotiations. If the Parties fail to resolve the dispute through negotiations within 30 (thirty) days, the disputes are finally resolved in court according to the location of fluentSTOCK's registered office, unless otherwise provided by the laws of the Republic of Lithuania.

13.4. A consumer-client can resolve disputes with fluentSTOCK without resorting to court. In such cases, the consumer-client must first contact fluentSTOCK in writing via email at help@fluentstock.com. If within 14 (fourteen) days from receiving the complaint, fluentSTOCK fails to respond to the consumer's claim or if the consumer's claim is not satisfied, the consumer may submit a request or complaint regarding fluentSTOCK's actions, inaction, or dispute resolution to the State Consumer Rights Protection Authority or fill out a request form on the Electronic Consumer Dispute Resolution Platform.